Returns

Last updated 19 October 2026

Not right for you? Return it within 7 days.

Message us within 7 days of delivery and send your set back unused, in its original packaging. Once it reaches us and we've checked it, we'll refund the price of the set. The delivery fee isn't refunded, and for a change-of-mind return the cost of sending it back is yours.

Send us your name and order details on WhatsApp and we'll tell you how to send it back.

Damaged or faulty?

If your set arrives damaged, or something isn't working as it should, message us within 7 days with a photo. We'll replace it or refund you, and you won't pay for the return.

If your order is running late

If it looks like your order will arrive later than the date we gave you, we'll tell you on WhatsApp, and you can cancel before it's delivered at no cost.

How refunds are paid

You paid cash on delivery, so we'll refund you by bank transfer to an account in your name, within 7 days of receiving the return.

Questions

WhatsApp is the quickest way to reach us. We answer every message ourselves.