Privacy policy

Flyrest is a small, independent travel brand. This page explains, in plain words, what we do with your details.

What we collect

When you order: your name, mobile number, email, delivery address and emirate, and the number of sets you chose. We don't take any payment details. You pay in cash on delivery.

If you start checkout and leave before finishing it, our shop keeps what you've typed so far (an "abandoned checkout"). We may send you one email or WhatsApp message about it. We don't message you again unless you reply.

Why we use it

• To confirm your order on WhatsApp and deliver it.
• To handle any return or replacement.
• To keep the records we need for our accounts.
• To show our ads on Facebook and Instagram to you and to people with similar interests (see below).

Who we share it with

We don't sell your details. We only share what each of these services needs to do its job for us:

• Our delivery courier: your name, phone number and address, to bring your order.
• Shopify (our online shop and checkout): your order details. Shopify's own privacy policy is at shopify.com/legal/privacy.
• Meta (Facebook and Instagram ads): that a visit, a checkout or an order happened, its value and an order reference, to measure our ads. When you order, your email and phone number are also sent in hashed (scrambled) form, so Meta can match the order to an account. We may also upload customers' emails and phone numbers to Meta, hashed, to reach people with similar interests. We never send your name or address to Meta.
• Google Analytics: how many people visit, where they came from, and which steps they take (viewing the kit, starting checkout, ordering, with the order value and reference). We never send your name, phone, email or address to Google Analytics.
• Microsoft Clarity: how people use our product page (taps and scrolling). Clarity doesn't run on the checkout.

Ads and cookies

We use the Meta Pixel to understand how our Instagram and Facebook ads perform: for example, that someone viewed the kit, started checkout or placed an order, and the order value. Meta may use cookies for this. You can manage how Meta uses this in your Facebook or Instagram ad settings. We also use Google Analytics and Microsoft Clarity to see how people use our shop so we can improve it. Both use cookies, and neither gets your name, phone, email or address.

How long we keep it

We keep order details for as long as we need them for your order, any return, and our accounting records.

Your choices

You can ask us to show you, correct or delete your details at any time. If you'd rather we didn't use your email or phone number for ads, tell us and we'll leave you out. Message us on WhatsApp (the chat button on our site) or email hello@quietbuildlabs.com.